FREE SHIPPING ON ORDERS OVER $50
TERMS & CONDITIONS
CUSTOMER CARE
Satisfaction Guarantee
At Jelena of Adria , we are committed to ensuring you are completely satisfied with your purchase. If for any reason an item you purchased from us does not meet your expectations, please contact us at info@jelenaofadria.com or you may call (+382)67526980 within 30 days of your purchase. We will be happy to facilitate an exchange or a return to ensure your complete satisfaction.
PRIVACY & SAFETY
Privacy Statement
Section 1 – What Do We Do With Your Information?
When you make a purchase from our store, we collect personal information such as your name, address, and email as part of the buying process. We also receive your computer’s IP address when you browse our store to help us understand your browser and operating system.
If you opt in for email marketing, with your permission, we may send you emails about our store, new products, and updates.
Section 2 – Consent
How do you get my consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you are consenting to our collection and use of it for that purpose only. If we need your information for other purposes, like marketing, we will ask for your express consent or provide an option to decline.
How do I withdraw my consent?
If you change your mind, you can withdraw your consent at any time by contacting us at info@jelenaofadria.com
Section 3 – Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
Section 4 – WIX
Our store is hosted on WIX Inc., which provides the platform that allows us to sell our products. Your data is securely stored by WIX through their data storage, databases, and application. WIX stores your information on a secure server behind a firewall.
Payment:
If you use a direct payment gateway, WIX stores your credit card information, which is encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete the purchase, after which it is deleted.
For more details, you can review WIX’s Terms of Service or Privacy Policy.
Section 5 – Third-Party Services
Third-party service providers we use will only collect, use, and disclose your information as necessary to perform the services they offer. However, they may have their own privacy policies. We recommend reviewing these policies to understand how your information will be managed.
Please note that if a third-party provider is in a different jurisdiction, your data may be subject to the laws of that jurisdiction.
Links
When you click on links on our site, they may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy statements.
Section 6 – Security
We take appropriate precautions to protect your personal information. If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. While no method of internet transmission or storage is completely secure, we follow PCI-DSS and industry standards to safeguard your data.
Section 7 – Age of Consent
By using this site, you confirm that you are of legal age in your region, or that you are of legal age and have given permission for your minor dependents to use the site.
Section 8 – Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. Changes will take effect immediately upon posting. If significant changes are made, we will notify you here. If our company is acquired or merged, your information may be transferred to the new owners.
Questions and Contact Information
To access, correct, amend, or delete your personal information, or if you have questions, please contact our Privacy Compliance Officer at info@jelenaofadria.com
WHOLESALE & CUSTOMIZATION INQUIRIES
Regarding wholesale inquiries and your request for customised products for your special events please contact us via e-mail info@jelenaofadria.com or kindly call (+382)67526980.
PAYMENT METHODS
We accept most of the used payment methods in Europe amongst, but not limited to,credit card (Mastercard, Visa, American Express), debit card, and bank transfers.